Refund and Return Policy

Last Updated: July 27, 2025

At Shanab Auto Service, we strive to deliver exceptional service and high-quality products. This Refund and Return Policy explains how we handle refunds and cancellations for our services and products.

1. Service Bookings (Online and In-Clinic)

  • Cancellations: Service appointments booked online or via Shanab Bot can be canceled or rescheduled up to 24 hours before the scheduled time.
  • To cancel or reschedule, please contact us at:
    📧 info@shanabmct.com
    📞 +968 77168661
  • Refunds for Services: If a prepaid booking is canceled within the allowed window, we will issue a full refund to the original payment method within 7 business days.
  • No refund is provided for no-shows or cancellations made less than 24 hours in advance.

2. Product Sales (Non-Returnable)

  • All Sales Are Final: Due to the nature of our products (e.g., automotive accessories, consumables), we do not accept returns or exchanges once the purchase is completed.
  • Defective or Damaged Items: If a product arrives damaged or defective, please notify us within 48 hours of delivery with photo evidence.
  • In such cases, we may offer:
    • A replacement item (if available), or
    • A partial or full refund, at our discretion.
  • Please contact us at info@shanabmct.com with your order number and photos of the issue.

3. No Return Policy Acknowledgment

By purchasing products from our website or in-clinic, you acknowledge and accept that returns and exchanges are not permitted, except where required by Omani consumer law.

4. Contact Us

If you have questions about your order or this policy, contact us at:
📧 info@shanabmct.com
📞 +968 77168661
📍 Shanab Auto Service, Oman Oil Station, Maabilah Industrial Area, Muscat, Oman

Legal Reference: This policy is developed in compliance with the Omani Consumer Protection Law (Royal Decree No. 66/2014) and eCommerce regulations applicable in the Sultanate of Oman.