Privacy Policy
Last Updated: June 4, 2025
At Shanab Auto Service, we value your privacy and are committed to protecting your personal information. This Privacy Policy outlines how we collect, use, and safeguard your data when you visit our website, use our services, or interact with Shanab Bot. By using our services, you agree to the terms outlined below.
1. Information We Collect
We may collect the following types of information:
- Personal Information: When you book a service, contact us, or use Shanab Bot, we collect details such as your name, email address, phone number, and vehicle information.
- Service Data: Diagnostic reports, service preferences, and membership details (e.g., VIP Membership status) may be collected during your visit to our clinic in Maabilah Industrial Area, Muscat, Oman.
- Usage Data: We collect information about your interactions with our website and Shanab Bot, including IP addresses, browser type, and pages visited, to improve our services.
- Cookies: We use cookies to enhance your browsing experience, such as remembering your preferences and analyzing website traffic.
2. How We Use Your Information
Your data helps us provide a seamless, luxury experience. We use it to:
- Process service bookings and send appointment confirmations.
- Generate and deliver diagnostic reports in PDF format via Shanab Bot.
- Communicate updates, promotions, and offers (e.g., VIP Membership discounts).
- Improve our website, services, and customer support based on usage analytics.
3. Sharing Your Information
We do not sell or share your personal information with third parties except:
- With trusted service providers (e.g., payment processors or IT support) who assist in delivering our services, under strict confidentiality agreements.
- When required by law or to comply with legal obligations in Oman.
4. Data Security
We implement advanced security measures to protect your data from unauthorized access, loss, or misuse. However, no system is completely secure, and we cannot guarantee absolute security of your information.
5. Your Rights
Under Oman’s Personal Data Protection Law, you have the right to:
- Access, correct, or delete your personal information.
- Opt out of promotional communications at any time.
- Contact us at info@shanabmct.com or +968 77168661 to exercise these rights.
6. Third-Party Links
Our website may contain links to third-party sites (e.g., social media platforms like Instagram or TikTok). We are not responsible for their privacy practices and encourage you to review their policies.
7. Changes to This Policy
We may update this Privacy Policy to reflect changes in our practices or legal requirements. Updates will be posted on this page with a revised “Last Updated” date.
8. Contact Us
If you have questions about this Privacy Policy, please reach out:
- Email: info@shanabmct.com
- Phone: +968 77168661
- Address: Shanab Auto Service, Oman Oil Station, Maabilah Industrial Area, Muscat, Oman